Returns & Exchanges

At Mahlkönig, we stand by the precision and quality of our professional-grade coffee grinders. If you are not completely satisfied with your purchase, you may return your unused equipment in its original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Grinder

Thoroughly clean the hopper and casing, then pack the unit securely in its original double-walled Mahlkönig box to prevent transit damage.

3

Ship the Package

Affix the provided shipping label and drop off the package at an authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our technicians verify the grinder's condition and serial number, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing